Delhi CM launches CM Jan Sunwai Portal and app for integrated grievance redressal

Key facts

• Delhi Chief Minister Rekha Gupta launched the CM Jan Sunwai Portal and mobile app for public grievance submission.
• Complaints can be registered via portal, app, call centre (1902), or offline through the Chief Minister’s Office.
• A three-tier grievance redressal mechanism—Grievance Redressal Officer, Appellate Authority, and Final Appellate Authority—has been implemented.
• Each complaint receives a unique reference ID and SMS updates at every stage.
• Negative feedback triggers automatic escalation to a higher authority.
• The system operates on 100% feedback-driven monitoring to ensure officer accountability.
• A secure, cloud-based e-admission portal for EWS, DG, and CWSN categories replaced the earlier outdated software.
• Aadhaar-based identity verification and digital birth-certificate verification are mandatory to prevent fraud.
• Income certificates will be verified through an integrated online system.
• Over 7,000 active Common Service Centre (CSC) centres across Delhi will deliver e-District services locally.
• The Delhi government is already providing 75 e-District services online, including income, caste, residence, birth and death certificates, and services related to social welfare, food and civil supplies, labour, and education.
• CM Pragati portal created the first comprehensive digital record of all Delhi government land and building assets.