Indian Railways deploys AI-enabled apps for grievance redressal and crowd management

Key facts

• Indian Railways has integrated artificial intelligence into seven mobile applications including RailMadad, Coach Mitra, and RailOne app.
• RailOne app uses AI to predict confirmation percentage of waiting tickets.
• RailMadad uses AI to classify and prioritise complaints based on urgency and type.
• Coach Mitra is operational in 74 trains.
• Centre For Railway Information Systems (CRIS) is embedding AI into 15 more applications to improve security, freight loading, and train operations.
• CRIS is developing an AI system to predict railway traffic congestion and identify potential bottlenecks at station entry points and foot over bridges.
• AI system will merge reserved and unreserved ticketing data with train movement data to predict platform-specific crowd density on an hourly basis.
• CRIS has created 300 freight clusters using GST data to identify potential freight movement areas for Indian Railways.
• An AI-based incident prediction model is under development to forecast asset failures using historical data.
• Bhashini integration in RailMadad converts voice in 12 languages to text and identifies complaint trends and passenger sentiment.