BHASHINI–PFRDA MoU integrates multilingual AI and voice technologies into India’s pension ecosystem

Key facts

• Digital India BHASHINI Division (DIBD) and Pension Fund Regulatory and Development Authority (PFRDA) signed a strategic MoU under the initiative 'BHASHINI for Seva / Sanchalan – A BHASHINI Sahayogi Program'.
• The collaboration enables seamless access to pension services in all 22 scheduled Indian languages.
• PFRDA platforms will use BHASHINI translation APIs for real-time multilingual content, AI-driven language models for contextual communication, and voice-enabled interfaces to simplify user interaction.
• The integration aims to bring first-time savers into the pension ecosystem, improve financial literacy, and enhance trust and engagement with digital platforms.
• BHASHINI, developed under the Digital India programme, provides real-time translation across Indian languages, speech-to-text and text-to-speech systems, and AI models adaptable to sector-specific needs.
• The MoU includes structured enrichment of linguistic datasets to improve accuracy and contextual understanding of AI models and enable domain-specific customisation for pension-related communication.
• Voice-based access will allow users to seek pension information through spoken queries, navigate services without complex interfaces, and interact with systems in natural, conversational language.