Indian Cyber Crime Coordination Centre (I4C) Launches GRM and MRM Portals for Cybercrime Victims

Key facts

• The Indian Cyber Crime Coordination Centre (I4C) under the Ministry of Home Affairs (MHA) has launched the Grievance Redressal Mechanism (GRM) and the Money Restoration Module (MRM) portals.
• The GRM portal is designed to handle grievances related to bank accounts that have been frozen, lien-marked, or seized during cybercrime investigations.
• The MRM portal facilitates the restoration and refund of money lost by victims of cyber financial fraud that has been frozen or recovered following the registration of a complaint.
• These portals establish direct coordination between the police, banks, and the National Cyber Crime Reporting Portal (NCRP) to provide timely relief to affected citizens.
• Citizens can report cyber fraud by contacting the national cyber helpline 1930 or lodging a complaint on the official NCRP website.