Ayushman Sarathi: WhatsApp Chatbot for AB PM-JAY Healthcare Services

Key facts

• The Union Ministry of Health and Family Welfare launched Ayushman Sarathi, a 24/7 WhatsApp chatbot integrated with the Ayushman Bharat Pradhan Mantri Jan Arogya Yojana (AB PM-JAY), on 30 June 2026.
• Developed by the National Health Authority (NHA), the API-based platform allows citizens to check eligibility, manage health cards, locate empanelled hospitals, and track grievances.
• AB PM-JAY provides health cover of up to ₹5 lakh per family per year for secondary and tertiary care hospitalisation.
• The chatbot enables users to manage the Ayushman Vaya Vandana Card, which is specifically tailored for senior citizens aged 70 and above.
• The platform provides services for applying for, downloading, locking/unlocking, and re-doing eKYC for Ayushman Cards; viewing wallet balances and treatment histories; locating empanelled network hospitals; and registering, tracking, or withdrawing grievances.