Reserve Bank of India (RBI) receives 13.34 lakh complaints under RB-IOS in FY25 up 13.55%

Key facts

• Reserve Bank of India (RBI) received 13,34,244 complaints under RB-IOS in FY25, up 13.55% from 11,75,075 previous year.
• Loans and Advances accounted for 29.25% of total complaints.
• Credit Cards contributed 17.15% of complaints, up 20.04% year-on-year.
• Mobile and electronic banking complaints stood at 16.86%, down 12.74%.
• Deposit Accounts made up 16.84% of complaints.
• ATM/debit cards accounted for 6.10% of complaints.
• Top five categories constituted 86.20% of all complaints.
• 91.22% of complaints lodged through online modes such as CMS and email.
• RBI Contact Centre handled 9.27 lakh calls, up 28.89%.
• Metropolitan regions contributed 45.86% of complaints.
• Rural areas accounted for 10.04% of complaints.
• RB-IOS launched on November 12, 2021.