Chhatrapati Shivaji Maharaj International Airport (CSMIA) named Asia-Pacific's Best Airport for Departures in over 40-million-passenger category at 2025 ASQ Awards

Key facts

• Chhatrapati Shivaji Maharaj International Airport (CSMIA) received the 2025 Airport Service Quality (ASQ) Customer Experience Award for Asia-Pacific's Best Airport for departures in the over 40-million-passenger category.
• The award was presented by Airports Council International (ACI) and is based on passenger feedback collected under ACI's globally benchmarked ASQ programme.
• CSMIA is the world's busiest single-runway airport in terms of annual passenger traffic.
• Mumbai International Airport Limited (MIAL) is a joint venture between Adani Airport Holdings Limited (AAHL) and Airports Authority of India (AAI), with AAHL holding a 74% stake.
• Recent passenger facilitation measures at CSMIA include hybrid self-baggage-drop units, expanded DigiYatra biometric e-gates, self-check-in kiosks, and the Fast Track Immigration-Trusted Traveller Programme (FTI-TTP) for international passengers.
• Terminal 2 houses the 3.2-kilometre Artbeat of New India museum corridor displaying over 5,500 artefacts and more than 100 installations.