Razorpay launches AI-powered Agent Studio for payment automation

Key facts

• Razorpay has launched Agent Studio, described as the world’s first artificial intelligence (AI) platform for payments built on Anthropic’s Claude Agent Software Development Kit (SDK).
• The platform was unveiled at the FTX 2026 event to automate business tasks including dispute resolution, cart recovery, and cash-flow forecasting.
• Razorpay introduced an Agentic Experience Platform that enables businesses to manage payment operations through natural-language commands instead of traditional dashboards.
• The AI agents can automatically intervene during abandoned purchases and integrate with third-party platforms such as Shopify, Shiprocket, and WhatsApp.
• The company is integrating these capabilities into in-app commerce with partners including Zomato, Swiggy, and PVR Inox.
• The initiative builds on previous developments with the National Payments Corporation of India (NPCI) and technology firms Anthropic and OpenAI.
• The platform allows businesses to complete onboarding by submitting basic details such as Permanent Account Number (PAN) and website information.