TRAI Revamps MyCall App to Improve Voice Call Quality via Real-Time User Feedback

Key facts

• TRAI launched the revamped MyCall mobile application to enable consumers to assess and report voice-calling experience and quality.
• The app allows consumers to rate voice calls on a 1-to-5-star scale and report issues such as call drops, echo, audio delay, cross-connection, and voice breaking.
• Reported issues will be shared with respective service providers for corrective action.
• TRAI Chairman Anil Kumar Lahoti said the crowdsourced data will help operators identify network deficiencies and take corrective action.
• TRAI clarified that the MyCall app will not be mandatory and will not be integrated into native phone-calling apps.
• Data from the app will not be used for direct punitive action; penalties will continue to be based on objective technical parameters from official network monitoring and drive tests.