Delhi to Launch 112 Helpline for Unified Access to Police, Fire and Ambulance Services

Exam-focused facts from the 21 January 2026 current affairs briefing.

Key facts

Delhi will implement the national emergency number 112, integrating police, fire, ambulance and disaster management services.
The system will operate through Emergency Response Support System (ERSS) 2.0, a technology-driven platform for handling alerts from calls, app, SMS and online sources.
Real-time location tracking will enable automatic identification of the caller’s location, allowing immediate dispatch of the nearest emergency vehicle.
Citizens can seek help via phone calls, mobile app, panic button, SMS and online platforms, especially useful when victims cannot speak.
The rollout will be done in phases: integration of existing numbers, technical upgrades, public awareness, and system refinement.