NeSDA 2025 Portal launched to benchmark digital governance across India

Key facts

• The Department of Administrative Reforms and Public Grievances (DARPG) launched the National e-Governance Service Delivery Assessment (NeSDA) 2025 Portal to assess digital governance across States, Union Territories, and Central Ministries.
• The portal was unveiled on May 25, 2026, during a meeting chaired by Sarita Chauhan, Additional Secretary, DARPG.
• NeSDA is a biennial benchmarking framework inspired by the Online Service Index (OSI) of the United Nations (UN) e-Government Survey.
• The 2025 edition includes services related to the Ministry of Corporate Affairs (MCA) and evaluates Government-to-Citizen (G2C) and Government-to-Business (G2B) services.
• The revised framework assesses 59 mandatory services across all States and Union Territories, and 43 services across participating Central Ministries and Departments.
• The assessment covers sectors including finance, labour and employment, education, local governance and utility services, social welfare, health, agriculture, home security, environment, fire services, tourism, public grievance redressal, and transport and travel.